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What You Agree To When You Use neo345

Every account on neo345 is governed by these terms, and access depends on state law where you're located. We keep the legal language here straightforward so you know exactly where you stand before you fund your wallet or start a session.

State-dependent accessAccount terms apply on registrationData handled under US privacy standardsPayPal, Venmo, Play+ subject to wallet policiesContact us to request changes
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neo345 What You Agree To When You Use neo345
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If you have a question about these terms, a data request, or a dispute involving your account, our support team handles those directly. Use the channel that fits your situation — live chat works for quick account questions, while email is better for anything that needs a written record.

Live Chat Open the chat widget from any page while logged in. Use this for account-level questions about how a specific term applies to your current session or wallet.
Email Support Send policy disputes, data-access requests, or account-closure requests by email. We respond with a written record you can keep for your own files.
Account Settings Some requests — like updating your contact email or reviewing your transaction history for PayPal or Venmo activity — can be handled directly inside your account dashboard.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We handle your personal data under the standards applicable in your US state. Here is a plain breakdown of the four areas that matter most to your account security and privacy.

Data Retention

We retain account records — including PayPal and Venmo transaction logs — for the period required by applicable state law. You may request a summary of what we hold by contacting support via email.

Cookie Use

Cookies track session state and keep your wallet connected across pages. You can adjust cookie preferences in your browser, but disabling session cookies will affect login and Play+ card functionality.

Account Security

Your account is protected with SSL encryption and a one-time verification code sent to your registered mobile number each time you log in from a new device or browser.

Requesting Changes

To correct, delete, or export your personal data, submit a written request through our email support channel. We confirm receipt and complete eligible requests within the timeframe your state requires.

Common Legal Questions From Account Holders

These are the questions we hear most often about account terms, data rights, and what these policies mean for your day-to-day use of the platform.

Access depends entirely on your state's law. Before opening an account, confirm that online casino or sportsbook activity is permitted where you live. We do not accept accounts from states where it is prohibited.

We record the transaction amount, timestamp, and the payment method used. We do not store your full PayPal or Venmo credentials — those stay within your wallet app under that provider's own security terms.

Yes. Email our support team with your account ID and a description of what you need. We'll compile your transaction history, login records, and profile data and send it to your registered email address.

Start by reviewing your transaction history in the account dashboard. If the discrepancy isn't resolved there, email support with the transaction ID and date. We investigate and respond with a written summary.

We retain records for the period required by applicable state law, then delete or anonymize them. You'll receive a confirmation email when account closure is complete and your data schedule is set.

The core account terms apply the same way. Play+ card activity is logged identically to PayPal and Venmo transactions — amount, date, and method — and is subject to the same withdrawal verification process.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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