Reference

Your Agreement With neo345 Starts Here

These Terms & Conditions set out the rules that apply when you open and use a neo345 account, fund it through PayPal, Venmo, or Play+, and access any part of the platform.

Applies to all account holdersCovers PayPal, Venmo & Play+ useState-dependent accessSubject to change with noticeDisputes governed by applicable law
neo345 Your Agreement With neo345 Starts Here
TERMS CONTACT

Questions About These Terms? Here's How to Reach Us

If a clause in these Terms & Conditions is unclear, or you believe something in your account doesn't match what's written here, we want to hear from you directly. Reach our account support team through any of the channels below. For disputes involving payments through PayPal, Venmo, or Play+, mention the payment method and transaction date so we can pull the right record.

Live Chat Start a live chat session from your account dashboard. Available during posted support hours for terms clarifications and account-specific questions.
Email Support Send a detailed message to our support address. Include your account ID and the specific section of these terms you're asking about for a faster response.
Account Help Center The Help Center in your account settings covers common terms questions, payment disputes, and the steps to request a formal account review or correction.
HOW WE HANDLE IT

Data, Security and Your Account Rights

These Terms & Conditions aren't just about access rules — they define how we handle your data, protect your account, and respond when something needs to change. Here's what that looks like in practice.

Account Data Handling

We collect and store only what's needed to run your account and verify your identity. Payment data tied to PayPal, Venmo, or Play+ transactions is retained per our data policy and applicable state requirements.

Account Security Practices

Your account is protected by password authentication and, where enabled, one-time verification codes sent to your registered device. Never share your login credentials — that's a breach of these terms.

Cookies and Session Tracking

We use cookies to keep your session active and remember your wallet preferences between visits. Disabling cookies may affect how your account functions, including saved payment method selections.

Requesting Changes or Corrections

If your account information is wrong or you want to update a registered payment method, contact support through live chat or email. Identity re-verification may be required before changes go through.

Common Questions About the neo345 Terms

These are the questions our account team gets most often about how these Terms & Conditions work. If you don't see your question here, use live chat or the Help Center in your account settings.

Yes. Any funds moved through PayPal, Venmo, or Play+ into or out of your neo345 account are subject to these terms, alongside each payment provider's own service conditions.

Access depends on local law. If online gaming becomes restricted in your state, your account may be suspended. Funds already in your account wallet will be handled per our withdrawal procedures.

We can update these terms and will notify you by email before material changes take effect. Continuing to use the platform after that notice counts as your acceptance of the updated terms.

Providing false registration details, sharing account credentials, attempting to use the platform from a restricted state, or manipulating any payment transaction are all breaches that can lead to account suspension.

Contact support via live chat or email with your account ID, the transaction date, and the payment method used — PayPal, Venmo, or Play+. We'll pull the record and respond within our standard review window.

Data retention periods are set by applicable state law and our internal policy. We keep transaction records and identity verification data for the period required by law, then delete or anonymize them.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.