What We Collect and Why It Matters
When you open an account, we collect your name, email address, date of birth, and the payment method you choose — whether that's PayPal, Venmo, or a Play+ prepaid card. We use that information to verify your identity, process transactions, and comply with the state-level requirements
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that apply where you access the platform. Access to neo345 depends on your state's local law and is available only where permitted. We also collect device and session data — browser type, IP address, and clickstream — to keep your account secure and improve how the
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platform performs on mobile. We do not sell your personal information to third parties for marketing purposes. Payment data linked to your PayPal or Venmo account is transmitted over encrypted connections and is never stored in plain text on our servers. If you contact our support
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team, the conversation record is retained for a reasonable period to help us resolve any follow-up questions you may have. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion, subject to
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any legal retention requirements that apply in your state.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.